Shipping policy
Luvora Shipping Policy
Who We Are
Luvora (“we,” “us,” or “our”) operates the website [website URL] (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
⸻
Shipping Costs
• Free Shipping: We offer free shipping on all orders.
⸻
Shipping Range
• Delivery Area: We currently ship within the United Kingdom.
• Future Expansion: We are considering expanding our delivery areas.
⸻
Order Processing Time
• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or UK public holidays.
⸻
Delivery Time
• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
⸻
Shipping Process
• Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
⸻
Lost or Damaged Items
• Damaged Orders: If your order arrives damaged, please contact us within 48 hours at luvora.uk@gmail.com to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
⸻
Returns
• Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
⸻
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
• Email: luvora.uk@gmail.com
• Address: 171-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
• Hours: Monday to Friday – 9:00 AM to 5:00 PM